Terms and Conditions - Our General Terms and Conditions

Current version from 14 June 2024

1. Scope

We process your order in accordance with our General Terms and Conditions (GTC) valid at the time of the order. The current version of the GTC is available on our website www.Astroprints.de under "Our GTC". We will also send you our GTC with the order confirmation. In case of doubt, our GTC published on the Internet apply. We expressly reserve the right to make changes and additions. Conflicting GTC do not become part of the contract.

2. Product description

The information on our website about our products (condition, dimensions, color, price, etc.) is as accurate as possible, but is non-binding. Images and photos are for illustration purposes only. The only relevant content is the content of our respective product description, to which we provide a link. We expressly reserve the right to make minor and reasonable product changes.

3. Conclusion of contract/withdrawal

1. The contract is concluded when we accept your order through our order confirmation or by delivering the ordered goods. We send the order confirmation by email. An automatically generated and sent email confirming receipt of your order does not count as an order confirmation. If you did not provide us with an email address when placing your order, the contract is concluded when the goods are delivered.

2. We reserve the right to carry out a credit check even after the contract has been concluded and to withdraw from the contract if the result is negative. We also reserve the right to withdraw if the goods are not available for a period of at least four weeks or if there are data errors that prevent us from fulfilling your order.

4. Delivery

1. We are entitled to make partial deliveries if part of the ordered goods are temporarily unavailable. In any case, we will bear any additional shipping costs.

2. Within Germany, we generally deliver within three to five working days of receiving the order. If we do not have the ordered goods in stock - for example due to high demand - we will inform you immediately of any delay caused by this. For deliveries to other countries in the European Union and to Switzerland, delivery takes approximately two additional working days.

5. Shipping costs and customs duties

1. Shipping costs depend on the number and weight of packages and the country of the delivery address. When you fill out your shopping cart and enter your address, the exact shipping costs will be listed before you place your order.

2. For deliveries of goods outside the European Union and Switzerland, import duties (customs duties) may apply; these must be borne by you.

6. Terms of payment

1. We accept payments

a) by cash on delivery (plus cash on delivery fee);

b) via Paypal;

c) in advance (payment of the invoice amount to our account before delivery);

d) within Germany and Austria also by delivery against invoice (payment immediately after receipt of the goods by transfer to our bank account within 7 working days). However, we reserve the right not to offer delivery against invoice in individual cases; in this case, however, information with alternative options will be sent in good time.

2. Set-off and retention rights are excluded unless your counterclaim is undisputed or has been legally established.

7. Right of withdrawal

1. As a consumer, you have the right to withdraw from the contract within fourteen days without giving any reason.

2. The period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. If you have ordered several goods as part of a single order and they are delivered to you separately, the period begins when you take possession of the last goods.

3. To exercise your right of withdrawal, you must contact us,

Astroprints

Freisinger Weg 27

D-85375 Neufahrn

Phone: 49 162 3204491

Email: js@Astroprints.de,

by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from the contract. You can use the sample cancellation form that we will send you after your order; however, this form is not mandatory.

4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

5. Due to hygiene guidelines, all items that are in direct physical contact (e.g. hand and head lamps) are excluded from the right of withdrawal. This also applies to items that have been opened and used and therefore show signs of wear.

8. Consequences of revocation

1. If you cancel the contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. If only part of the order is returned, the delivery costs will not be refunded.

2. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled the contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

3. You will bear the direct cost of returning the goods.

4. You only have to pay for any loss of value of the goods if this loss of value is due to handling which is not necessary to check the quality, properties and functioning of the goods.

9. Retention of title

All delivered goods remain our property until full payment has been made.

10. Claims for defects (warranty)

1. If the packaging is damaged upon delivery, we recommend that you refuse to accept the delivery and inform the postman accordingly (please note the postman's name if necessary). If you only discover a defect in the delivered goods after opening the packaging, we ask that you contact us before returning the goods to us. If the complaint is justified, we will bear the return costs.

2. If the goods delivered by us are defective, you can, within the framework of the statutory provisions, demand that the defect be remedied or that defect-free goods be delivered (subsequent performance). If subsequent performance fails, you can reduce the purchase price or - in the case of a significant defect - withdraw from the contract.

3. We are not liable for damages that are not caused to the goods themselves and also not for other financial losses. This limitation of liability does not apply

a) in the event of intent or gross negligence on our part or that of our vicarious agents;

b) in the event of personal injury;

c) for damage caused by the lack of a quality that we have guaranteed;

d) in the case of claims under the Product Liability Act.

11. No liability for links

We are not liable for the content of external websites to which we provide links.

12. Note on batteries

1. If you, as a private end customer (consumer), have purchased batteries or rechargeable batteries from us, you can return them to us or to the municipal collection points free of charge after use.

2. Batteries and rechargeable batteries must not be disposed of in household waste. Batteries and rechargeable batteries that contain harmful substances are marked accordingly. The image of a crossed-out garbage can and the corresponding harmful substance (eg Cd: cadmium; Ph: lead; Hg: mercury) can be found on the corresponding batteries and rechargeable batteries.

13. Data protection

Disclosing personal data is a matter of trust. We assure you that we will only use your data to process your order. Under no circumstances will we pass it on to third parties. By placing your order, you agree that we may store, process and use your personal data in order to process and execute your order.

This website uses Hotjar, a web analysis service provided by Hotjar Ltd. ("Hotjar"). It records interactions between randomly selected individual visitors and the website anonymously. This creates a log of, for example, mouse movements and clicks with the aim of identifying ways to improve the respective website. Hotjar uses "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. In order to exclude direct personal reference, IP addresses are only stored and processed anonymously. In addition, information on the operating system, browser, incoming and outgoing references (links), geographical origin, as well as the resolution and type of device are evaluated for statistical purposes. This information is not personal and is not passed on to third parties by us or Hotjar. If you do not want recordings to be made, you can deactivate them on all websites that use Hotjar by setting the DoNotTrack header in your browser. You can find more information at: https://www.hotjar.com/opt-out.

Thank you.

14. Choice of law and jurisdiction

1. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

2. The place of jurisdiction for business transactions with merchants is Freising. We are also entitled, at our discretion, to bring legal action at the customer's place of business.

15. Severability Clause

If any provision of these Terms and Conditions is or becomes invalid, the remaining provisions of these Terms and Conditions shall remain valid.

16. Images and texts in our online shop

All images and texts in our online shop are our intellectual property. The use of the images and texts for commercial purposes is prohibited. The use of extracts from the images and texts for private purposes is possible, but requires our express prior consent.